Find order issues

After a product goes live, order operations must watch for ticketing failures, confirmation timeouts, and supplier errors. With only a few orders, each record can be opened manually. At higher volume, the operator repeatedly searches for the product, travel date, supplier response, and the person who should act next.

The operator can ask T-Agent to query current error orders:

Find all current orders with errors, analyze each possible cause, and recommend next steps.

Processed in 42s

Using skill tyaio-tms

Querying TMS order errors

Reading order details and supplier responses

T-Agent

Found 2 orders with errors, sorted by urgency:

Order ID	Product	Exception	Possible cause	Recommendation
TY2026072400186	Universal Studios Japan 1.5-day ticket	Ticket issuance failed	Travel date unavailable	Contact the traveler to reschedule, then issue the ticket again
TY2026072400179	Osaka Aquarium Kaiyukan e-ticket	Confirmation timed out	No result returned by the supplier yet	Query again; contact the supplier if there is still no result

I have summarized the causes and suggested actions. Once you confirm how to proceed, I can help with the next steps.

The result places the order, error, possible cause, and suggested response in one table. Suggestions support judgment. Before reissuing a ticket, cancelling an order, issuing a refund, or contacting a traveler, the operator must still check the current order state and business context.

Errors do not appear only during office hours. The operator can ask T-Agent to check every hour:

Check for order errors every hour, analyze the causes, and send me recommendations.

Processed in 18s

Using skill cron

Checking scheduled tasks in this conversation

Creating a scheduled task

T-Agent

Scheduled order error checks

Run hourly

Active

Next run: today at 15:00

Default agent · Continuous conversation

Each scheduled run queries the orders and returns the current exceptions to the same conversation:

Run scheduled task: order error checks

Processed in 36s

Using skill tyaio-tms

Querying TMS order errors

Analyzing new exceptions and recommended actions

T-Agent

This check is complete:

Checked 38 orders awaiting ticket issuance, confirmation, or redemption
Found 2 new orders with errors

Orders with errors and recommended actions:

Order ID	Product	Exception	Possible cause	Recommendation
TY2026072400213	Kansai Airport limousine bus ticket	Confirmation failed	Selected departure is full	Contact the traveler to choose another departure, then confirm again
TY2026072400208	Osaka Amazing Pass, 2 days	Ticket issuance timed out	Supplier API response timed out	Retry ticket issuance; contact the supplier if it fails

Do you confirm proceeding with these recommendations?

The operator receives a timely exception list instead of repeating the same search in TMS. Any order change that affects a traveler still requires human confirmation.

Current results are shown in T-Agent. Mini-program and messaging notifications are planned for a later release.

Tyaio · Updated 2026-09-20